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Kwality Walls

Kwality Walls

www.kwalitywalls.in
What is your customer experience with Kwality Walls?

Kwality Walls Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Kwality Walls has a 1.7 star rating from 54 customer reviews with 84% unfavorable feedback. Consumers are mostly dissatisfied, citing product quality, distribution delays, and frequent requests for refund and replacement.

Key Takeaways for Future Customers

  • Check retailer honor of promotions before purchase to avoid free-offer disputes.
  • Expect slow distributor response for stock, freezer delivery, or replacement requests.
  • Contact customer service for refunds if product is damaged, melted, or underfilled.

Negative Feedback / Risk Areas

  • Frequent customer complaints about missing free-offer redemptions and vendor refusals.
  • Reports of poor product quality, underfilled tubs, and foul smells.
  • Poor distributor and after-sales support, delayed freezer delivery and replacement.

Positive Feedback

A few customers still call it a known brand and express willingness to retail Kwality Walls products.

View full overview ›

Media from reviews

Kwality Walls - I got half ice cream when I paid for...
Kwality Walls - I'm bought a ice cream of quality...Kwality Walls - ComplaintKwality Walls - I bought an vanilla ice cream from your...Kwality Walls - SO YOUR OFFER OF BOOM BOOM ICE CREAM...Kwality Walls - Niche deyo aa acheKwality Walls - Not get free ice cream from the shopkeeper
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Show reviews that mention
ice cream cream ice shop shopkeeper quality complaint issue fridge number
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Kritika S Wkb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Guwahati, Assam

I got half ice cream when I paid for...

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Kwality Walls - I got half ice cream when I paid for...

I got half ice cream when I paid for full. Need REFUND! It actually can be seen that it is the fault of manufacture

Loss:
$1

Preferred solution: Full refund

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Suvadip N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kolkata, West Bengal

I'm bought a ice cream of quality...

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Kwality Walls - I'm bought a ice cream of quality...

I'm bought a ice cream of quality walls,name paddle pop from a authorized icecream shop. In this ice cream I have a free ice cream from unic code .then when I claim this free ice cream the shopkeeper said we are not give the free ice cream from unic code.

Shop name-chittya tea stall

Karanjali

Loss:
$9

User's recommendation: To buy and feel the desert

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Harinisri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chennai, Tamil Nadu

I bought an vanilla ice cream from your...

Kwality Walls - I bought an vanilla ice cream from your...

I bought a vanilla ice cream from your brand in Reliance Shop near me. But I got disappointed by your ice cream because it tasted like vanilla extract and not ice cream. I thought Kwality Walls is the best branded ice cream, but this incident disappointed me.

Loss:
$260

Preferred solution: Full refund

View full review
Leidy Eii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Panipat, Haryana

Complaint

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Kwality Walls - Complaint
Updated by user May 11, 2026

Mailed to kwality walls

Original review Apr 26, 2026

I wish to report that I had 2 pineapple twister and won 2 free icecreams but when I went to claim those the vendor disagreed and behaved in the most disrespectful manner and took those sticks and didn't even return them to me.here is the cart number and qr code of that vendor kindly take strict action and revert to me as soon as possible

Regards

View full review
RIO y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kolkata, West Bengal

SO YOUR OFFER OF BOOM BOOM ICE CREAM...

AI Highlights
  • - Mango Duet (10 Rs) coupon on the stick claims a free ice cream.
  • - Shopkeeper refused the free ice cream, calling it a misunderstanding.
Kwality Walls - SO YOUR OFFER OF BOOM BOOM ICE CREAM...

So your offer of Boom Boom ice cream mango duet flavour of 10 Rs. I got a free ice cream as the stick contains a coupon code and it's written free Rs 9 stick.

But the shopkeeper refuses to give my free ice cream and says that this is misunderstanding and nonsense.

Can you please elaborate and help me with the solution? Thank you, and I expect a worthy response from your end.

Loss:
$10
Cons:
  • Nothing that much

Preferred solution: free ice cream

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Aditya D Ksu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jodhpur, Rajasthan

Not get free ice cream from the shopkeeper

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AI Highlights
  • - Twister ice cream from Kwality Wall's shows 'free ice cream' but shopkeeper refused.
  • - Store: Janta Bakery, Vikhroli Parksite near Vitthal Mandir.
Kwality Walls - Not get free ice cream from the shopkeeper
Kwality Walls - Not get free ice cream from the shopkeeper - Image 2

I had purchased a twister ice cream of Kwality Wall's and on the ice cream stick, it is clearly written 'free ice cream.' However, the shopkeeper refuses to give the free ice cream, telling me to call the company and get the free ice cream. I live in Vikhroli Parksite near Vitthal Mandir, and the store name is Janta Bakery. Please see to the complaint and inform me.

Pros:
  • Non

Preferred solution: I want the free ice cream that company has mentioned

User's recommendation: Don't sell the product to the shopkeeper

View full review
Suhayb Zrm
map-marker Kolkata, West Bengal

Niche deyo aa ache

AI Highlights
  • - Last year's offer: free ice candy if FREE STICK appeared.
  • - This year the shopkeeper refuses free candy despite the label.
Kwality Walls - Niche deyo aa ache

I would like to bring to your notice an issue regarding a promotional offer by Kwality Walls. Last year, your company launched an offer where customers could get a free ice candy if FREE STICK was written on the stick.

However, this year I have noticed that the shopkeeper is refusing to provide the free ice candy even when the stick clearly has the FREE STICK label.

This has caused disappointment, as the offer created certain expectations among customers. I kindly request you to look into this matter and ensure that such promotional offers are honored properly so that customers do not feel misled.

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Pradeep M Oio
map-marker Delhi, National Capital Territory Of Delhi

Quality issues

Kwality Walls - Quality issues

Although the used before date is still remaining, the pistachios used in the "kesar & pista" frozen dessert tastes bad and have some quality issues ,

Loss:
$160

Preferred solution: Full refund

User's recommendation: Should focus on their products

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Suganya B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chennai, Tamil Nadu

One franchisee in Chennai is a fraud and cheating customers

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AI Highlights
  • - Soggy ice cream must be thrown away.
  • - After a complaint, no replacement was given.
  • - Regular customer reports ongoing issue.
Kwality Walls - One franchisee in Chennai is a fraud and cheating customers
Updated by user Jan 10, 2026

He is not picking calls and yelling... franchise LK traders sholinganallur chennai 600096

Original review Jan 10, 2026

He always gives soggy ice cream, which can only be thrown in the trash. I complained and keep blaming the company for that and have not been given a replacement as well.

I lost money with no product.

Please help. I am a very regular customer.

Loss:
$2000
Pros:
  • Very good taste
Cons:
  • Franchise cheating

Preferred solution: Full refund

View full review
Arun A Mwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bengaluru, Karnataka

Need to clarification

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Kwality Walls - Need to clarification
Kwality Walls - Need to clarification - Image 2
Kwality Walls - Need to clarification - Image 3

Dear team,

Today, purchase Kwality ice cream, Rs 9.

Batch number: L31 8****.

In this, your product has less quality in the cone.

Your product has less quantity.

Picture available.

Loss:
$36

Preferred solution: Full refund

View full review
Trisha S Dje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kolkata, West Bengal

Claim for offer

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AI Highlights
  • - Bought Paddy Pop Ice-cream in Mango and Black Currant.
  • - Mouchak shop on Ashokenagar Road refused free sticks and all sticks are gathered safely.

I have bought some Paddy Pop Ice-cream (both Mango and black current flavour today.I have got 4-5 free sticks but I have got from which shop that is "Mouchak" from Ashokenagar Road, Golbazar,North 24 P.G.S.they have refused to give all free offers.I want to get my free sticks qhich I have got as soon as possible. All the sticks are gathered safely.

Preferred solution: Deliver product or service ordered

View full review
Resolved
K Shiva K
map-marker Port Blair, Andaman And Nicobar

Resolved: Not getting my freezer

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I have not received the freezer, and my agreement was done before 20 days. I called the local distributor, but the response was not fair.

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Dinesh C Flp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chandrapur, Maharashtra

About retailing ice cream

Helllo sir,

My self dinesh chaudhari krushna medical and general Store shahada nandurbar, i m interested retailing for your icecream product so please send details information about your icecream product and your distributer contact number on my mail id:- dineshpriyanka07@***.com or contact number 635127****. Thankyou.

View full review
Crista Ziw
map-marker Pune, Maharashtra

Sale your ice cream

AI Highlights
  • - Contact me customer care
  • - Distributor contact morshi amravti.
Kwality Walls - Sale your ice cream
Kwality Walls - Sale your ice cream - Image 2

Contact me customer care

Distributor contact morshi amravti

आमहल तमच आईसकरम वकयच आह आमचयकड ऑलरड आईसकरम सल आह परत आमहल कलट वलय कपनचय आईसकरम वकयच आह तयमळ आमचय सबत सपरक सधव अश आमच इचछ आह मरश यथल डसटरबयटर कव अमरवत यथल आमचय सबत सपरक करव अश आमच इचछ आह आमहल तमच आईसकरम वकयच आह तर आमचय दकनल तमह भट दयव

User's recommendation: Your ice cream sale

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Jennavecia Riv
map-marker Gurugram, Haryana

The shopkeeper is not giving the ice cream in exchange of the stick which has the offer of free ice cream

The place is on the 25 ft road of Brijpuri, slightly in front of Guddu Dairy. The shopkeeper did not give the ice cream in exchange for that Kwality Walls Twister stick, on which 20 Rs free ice cream was written, and they even sell already opened ice cream and change the sticks with normal sticks.

Preferred solution: I want that shopkeeper to follow the rules and be honest

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Amit S Hrm
map-marker Patna, Bihar

Poor services to the retailer

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Only exertion called from your seller site. No order completed from your site. When I called her, she told me, 'Always sir, within 2 days wait.

Loss:
$25000

User's recommendation: No bad experience

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